Wetherspoon says sorry over disabled man refused entry to Manchester pub

wetherspoon seven starsJD Wetherspoon has apologised to a disabled man who was turned away from its Seven Stars at Manchester’s Printworks because door staff thought he was drunk.

Mark Connor, 49, was desperate to sit down  and had to be helped to the door by his son, according to the Manchester Evening News..

He claimed he’d drunk just one pint of lager and even offered to show the bouncers his false leg as proof – but was refused entry at midnight.

Mark and his son Luke, 20, had been to a Courteeners gig at Manchester Arena in April. After several hours of being on his feet, he was in pain and Luke was helping him walk.

He told the M.E.N: “Going to a gig is a big deal for me. A friend bought the tickets for myself and my son as a Christmas present, he didn’t think about seating, and the huge amount of standing involved due to the extra security measures.

“As the concert went on the pain got worse and I needed to sit down. Luke had to help me walk as the pain was so bad. But as we got to the pub the bouncer put his hand up in my face straight away and said ‘you’re not coming in, you’re drunk’.

“I explained I had a false leg and have issues with my other leg due to the strain it is put under. I also explained I had only had one drink and begged them to let me sit down.

“But he was really aggressive towards me. I lost my leg in an accident 20 years ago and have never been treated like this before. It was as though I was a second rate citizen.”

Posting about the incident on Tripadvisor, he added: “The doorman refused my entry saying I was drunk..I had only had one pint of lager and was on painkillers to numb my pain.”

He also complained directly to Wetherspoon – but says he was “appalled” at their response.

In an email to Mark the company said: “Dear Mr Connor, thank you for your web form. We were concerned to hear your comments regarding a visit to the Seven Stars recently.

“The staff or door staff can refuse entry or service to a person or whole group deemed too intoxicated to legally be served alcohol.

“We can confirm that it was the genuine belief of the door staff on duty that you were intoxicated and this is why entry was refused on this occasion.

“Your comments regarding how the matter was dealt with subsequently have been noted and will be addressed with the pub management team. We apologise for any inconvenience caused and do hope this has not deterred you from visiting our pubs again.”

But Mark said the reply was unacceptable. “Anyone can send an email. There was no compassion there at all and they ultimately stand by what happened,” he said.

“It’s appalling behaviour. I was genuinely upset about what happened and it was all in front of my son. I feel my human rights were violated.”

Wetherspoon spokesman Eddie Gershon added: “We appreciate that Mr Connor is aggrieved at the situation.

“This matter was looked into and he received a full explanation from Wetherspoon’s customer services team.

“It is obvious from the fact that he has contacted the M.E.N that he is not happy with the response.

“Wetherspoon always makes a point at looking into! any cust omer issues and it is normal practice to contact the individual by email and not phone.”

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