He previously held several high profile management positions in both luxury hotels and restaurants and succeeds Joe Little who has become operations manager at Know Group, the Richmond’s parent company.
“I’m thrilled to have taken up post as general manager and very much looking forward to getting to know the team and working with them on building the best customer stays we can,” said Mason (pictured).
“All of my experience has taught me that customers are and should be at the heart of everything we do. I like friendly, open service that achieves the best standards we can, while having fun along the way.”
Little said: “I’ve loved working at The Richmond – it really is a very special hotel and I’m glad that in my new position I can continue to work with the wonderful team we have there.”
Steven Hesketh, CEO of The Know group, added: “Joe has left a fantastic legacy and Simon has a great amount of experience to help take over the reigns seamlessly here.”