Adelphi hygiene ‘zero rated’

Adelphi Hotel Liverpool ExteriorMOUSE droppings were found in a restaurant and kitchen at Liverpool’s famous Adelphi Hotel.  Food hygiene inspectors also found a dead mouse in a bar at the hotel and evidence of cockroaches including one of the insects in the kitchen.

The historic hotel in Ranelagh Place was rated “zero stars” for hygiene by Liverpool City Council after an unannounced inspection on November 24, and told it could face prosecution if it failed to deal with its poor standards.

Inspectors who revisited the Adelphi last week found it to be “much improved” and said the business had taken measures including to “prevent pests from gaining access to food handling areas”.

Further visits are planned and the council has warned that any return to poor standards will result in enforcement action.

The hotel remains zero-star rated until its next ratings inspection, due in April, unless it requests one sooner.

Staff at the Adelphi, which charges over £100 for a night for some of its 402 rooms, and the hotel’s parent group, Britannia, both declined the Liverpool ECHO’s repeated requests for comment.

A council spokesperson said that inspectors who visited the Adelphi on November 24 found: “The premises were not kept clean. The trader failed to implement adequate procedures to control pests. Evidence of pests was found in the dining room, kitchen and bar.”

Further issues included: “Items of equipment that came into contact with food were not maintained in such a way that they could be effectively cleaned. Several areas of floor tiling and areas of walls in the kitchen were damaged to the extent that they could not be effectively cleaned.”

There was also a problem with the food safety management system.

The inspectors’ zero-star report concluded that they had “little” confidence in management and that compliance with hygiene and structural compliance were both “poor”.

The hotel voluntarily closed the kitchen to Jenny’s Restaurant for deep cleaning and pest control treatment after the inspection.

Adelphi Hotel RestaurantInspectors returned the following day, November 25, and found that, although the standard of cleaning was “much improved”, there was “further evidence of pests” – understood to be the dead rodent in Jenny’s Bar.

The company’s head office was sent a formal warning letter on December 13. The letter also advised that “the Council would consider formal enforcement action, including prosecution, if similar poor standards were found”.

A follow-up visit on January 18 recorded: “Standards of cleaning were much improved, the business had improved the structure of the premises to prevent pests from gaining access to food handling areas and work had taken place to deal with the poor structural conditions within the premises and the items of damaged equipment”.

But the Adelphi will be “subject to further unannounced visits” to check up on its progress.

The council spokesman said: “We will not hesitate to take enforcement action if similar poor standards are found in the future”.

When the ECHO contacted Britannia Hotels for comment about the inspectors’ report, a spokeswoman declined to respond and, declined again when given a second opportunity.

The general manager of the Adelphi is understood to be away this week but a man identifying himself as the House Manager also declined to comment.

Britannia Hotels website describes the “internationally famous Adelphi Hotel” as “the premier hotel in Liverpool for business, leisure or shopping”. It has “elegant public areas and banqueting halls that have been faithfully restored to provide stunning facilities”.

It has a 3-star rating from the English Tourist Board.

The hotel, built in 1914, has had a troubled reputation.

It was subject of BBC TV documentary Hotel in 1997.

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